Why write me a response back at all?

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I wrote this email to Samsung technical support a few days ago:

SUBJECT: Need Hayes commands (AT commands) for phone

Hi —

I own a Samsung A707 phone with AT&T service.

I can make a serial port connection to my phone via bluetooth. However, it seems like my phone doesn’t understand most AT commands.

Is there a list anywhere with all the AT commands that this phone supports?

Thanks for the help.

Matt

And here’s the reply I got back:

Dear Matthew,

Thank you for your inquiry. We suggest searching the internet for Hayes AT commands.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at http://www.samsungtelecom.com/support It’s like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
Renee

WOW. Is Renee a chatbot or did a real human being actually spend time writing this response? I especially like that they link to the tech support section of the website. This is where I sent the email in.

Fortunately for me, the people on the gnokii mailing list are helping me out.

4 thoughts on “Why write me a response back at all?”

  3. Great post, what you said is really helpful to me. I can't agree with you anymore. I have been talking with my friend about, he though it is really interesting as well. Keep up with your good work, I would come back to you.

  4. Great post, what you said is really helpful to me. I can't agree with you anymore. I have been talking with my friend about, he though it is really interesting as well. Keep up with your good work, I would come back to you.

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